Frequently Asked Questions
Everything you need to know about your order and our collections.
What is the typical shipping timeframe for my order?
We offer worldwide shipping from our Hong Kong hub. Orders are typically processed within 1-2 business days, with standard delivery taking 7-14 business days depending on your location.
How can I track my fashion shipment?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to our logistics partner's portal to monitor your package in real-time.
What is your return policy for apparel and accessories?
We accept returns within 30 days of receipt, provided the items are unworn, unwashed, and have all original tags attached. Please contact our support team to initiate a return authorization.
What payment methods do you accept?
CarlinKit (Hong Kong) Limited accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How do I ensure I am ordering the correct size?
Each product page features a detailed sizing guide with specific measurements in both centimeters and inches. We recommend comparing these measurements against a similar garment you already own.
Are the colors shown on the website 100% accurate?
While we strive to display our products as accurately as possible, actual colors may vary slightly due to different monitor settings and studio lighting conditions.